Making sure all Wave processes and resources are running uninterrupted is essential for a trouble-free experience. Unfortunately, some antiviruses may incorrectly block a process or resource being used by Wave. Follow the instructions below to prevent your antivirus from conflicting with Wave software.
Adding Wave to an Antivirus Exceptions/Exclusions list:
Follow the instructions below to help prevent potential conflict between your antivirus and Wave.
- Launch your antivirus application and find the setting called Exclusions or Exceptions. This will allow you to choose specific files and folders to be excluded from scans.
- Add an exception or exclusion for each of the application folder paths below:
mediaserver.exe (server service):
Wisenet WAVE.exe (desktop client):
C:\Users\%USERNAME%\Videos\Wisenet Wave Media
Archive location (video storage):
D:\Wisenet Wave Media\
E:\Wisenet Wave Media\